Our Commitments | Quality, Ethics and Service

Flosia's commitments

Clearer choices, so you can buy with confidence

Our commitments focus on tangible elements: product selection, accurate information, transparent prices and lead times, and support before and after your order.

Discover our commitments

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Dining room in natural tones illuminated by a woven pendant light

Our approach

Clear and verifiable commitments

We prefer precise facts to general promises.

These principles guide how we select, present and support the products offered on Flosia. When a feature relates to a specific brand or manufacturer, we clearly attribute it to them.

This transparency covers a product's composition and origin, as well as its availability, price, delivery and the warranties protecting your purchase.

Our principles

Six commitments that guide our work

Careful selection

We assess the design, materials, finishes, intended use and information provided by manufacturers.

Useful information

Available dimensions, composition, images and lead times are brought together to support an informed decision.

Transparent pricing

The displayed price and applicable terms are presented before the order is confirmed.

Careful selection

We assess the design, materials, finishes, intended use and information provided by manufacturers.

Useful information

Available dimensions, composition, images and lead times are brought together to support an informed decision.

Transparent pricing

The displayed price and applicable terms are presented before the order is confirmed.

A responsible approach

We favour alternatives to animal-derived materials and highlight recycled materials when they are documented.

Clear warranties

Products are covered by statutory warranties, with return terms available before purchase.

A responsive service

Our team answers product questions and assists with order-related enquiries.

A responsible approach

We favour alternatives to animal-derived materials and highlight recycled materials when they are documented.

Clear warranties

Products are covered by statutory warranties, with return terms available before purchase.

A responsive service

Our team answers product questions and assists with order-related enquiries.

Quality and durability

Choosing pieces designed to last

Quality is about more than appearance. It also depends on use, design, materials and attention to finishing. Our selection aims to bring these aspects together while reflecting the information genuinely available for each product.

When specific features are documented—such as recycled wood, handcrafted production, certification or origin—we state them on the relevant product page without applying them to the entire catalogue.

Close-up of the tones and textures of a recycled wood tabletop

Detailed specifications

We publish technical information and composition details when provided by the manufacturer.

Helpful photographs

Images are selected to show the product, its proportions, materials and finishes.

Purchase protection

Every order is covered by applicable statutory warranties, including the legal guarantee of conformity.

Detailed specifications

We publish technical information and composition details when provided by the manufacturer.

Helpful photographs

Images are selected to show the product, its proportions, materials and finishes.

Purchase protection

Every order is covered by applicable statutory warranties, including the legal guarantee of conformity.

Materials and ethics

Continuously improving our selection with care

Flosia excludes animal-derived materials in favour of plant-based or synthetic alternatives suited to the intended use.

Bright living room with a coffee table, sofa and pendant light

Describing precisely

When the composition is known, we specify it rather than using a general description.

Natural-fibre pendant lights in a warm dining room

Attributing commitments

Commitments specific to a brand or manufacturer are attributed to them and do not become an overall promise from Flosia.

Open architecture book on a solid wood table

Documenting qualities

Environmental terms are reserved for features that can be explained and documented.

Describing precisely

When the composition is known, we specify it rather than using a general description.

Attributing commitments

Commitments specific to a brand or manufacturer are attributed to them and do not become an overall promise from Flosia.

Documenting qualities

Environmental terms are reserved for features that can be explained and documented.

We also highlight products containing recycled materials when this feature is communicated with sufficient precision. Our role is to present this information clearly so everyone can choose according to their own criteria.

Before and after your purchase

Clear terms and personal support

Available lead times are shown on product pages. Delivery, warranty and return terms can be reviewed before ordering.

Delivery

Service areas, delivery methods and any special conditions for bulky products are detailed on the website.

Returns

You have the statutory withdrawal period. Return conditions and costs are detailed in our terms.

Warranty

Statutory warranties protect your purchase in the event of non-conformity or a hidden defect.

Privacy

The data required to process your order is managed in accordance with our privacy policy.