Delivery

Flosia delivery

Your furniture, delivered with care

From preparation to receipt, each order is entrusted to a carrier selected according to its weight, volume and destination. Standard delivery is free within the European Union, excluding islands and overseas territories.

View delivery terms  

Ask a question

Bedroom decorated in natural tones with an ochre throw

Tailored logistics

From compact parcels to large furniture

A light fixture, an armchair and a large table each require different precautions due to their dimensions.

We select the delivery method according to the order specifications and the address provided. For large items, the carrier arranges a delivery appointment by telephone.

Standard delivery is made to the foot of the building by a single driver. Where delivery to an upper floor is available, this option and its price appear when selecting a delivery method during checkout.

The essentials

Understand your delivery at a glance

The delivery area, estimated lead time and handover method are specified before the order is confirmed.

01

Free standard delivery

It is available within the European Union, excluding islands and overseas territories, subject to the terms displayed during checkout.

 

02

Lead time shown on the product page

Each product has an estimated lead time. Made-to-order items or restocking may require additional time.

 

03

A tailored choice of carrier

Weight, volume, fragility and destination determine the choice of carrier and handover arrangements.

01

Free standard delivery

It is available within the European Union, excluding islands and overseas territories, subject to the terms displayed during checkout.

02

Lead time shown on the product page

Each product has an estimated lead time. Made-to-order items or restocking may require additional time.

03

A tailored choice of carrier

Weight, volume, fragility and destination determine the choice of carrier and handover arrangements.

Delivery areas

Delivery across Europe, enquiries beyond

Direct delivery is available within the European Union, excluding islands and overseas territories.

Within the delivery area

The address, available delivery methods and any options for large products are confirmed in the basket before payment.

 

Outside the usual delivery area

For orders over 2 000 €, please contact us: collection from a warehouse located within the European Union may be considered. Collection, transport, taxes and any customs charges will then remain the customer’s responsibility.

Within the delivery area

The address, available delivery methods and any options for large products are confirmed in the basket before payment.

Outside the usual delivery area

For orders over 2 000 €, please contact us: collection from a warehouse located within the European Union may be considered. Collection, transport, taxes and any customs charges will then remain the customer’s responsibility.

Sofa in a bright living room ready to be enjoyed

Preparing for delivery

Make access to the chosen location easier

Receiving a large item is more straightforward when its route has been planned in advance.

Before the appointment, measure doors, corridors, staircases and lifts, then clear the route to the destination room. Also check that the intended space matches the dimensions shown on the product page.

If access presents any particular difficulty, let us know before dispatch so that the available delivery options can be assessed.

Upon delivery

A few minutes of inspection will protect your order

Check the condition and conformity of the goods in the carrier’s presence before signing the delivery note.

01

Inspect

Check the parcels, quantities, product references and visible condition of the products.

 

02

Record any issues

Describe any issue precisely on the delivery note provided by the carrier.

 

03

Take photographs

Keep photographs of the parcel, protective packaging, product and any damage found.

 

04

Notify us

Notify Flosia within 24 hours and include photographs, in accordance with the terms and conditions of sale.

01

Inspect

Check the parcels, quantities, product references and visible condition of the products.

02

Record any issues

Describe any issue precisely on the delivery note provided by the carrier.

03

Take photographs

Keep photographs of the parcel, protective packaging, product and any damage found.

04

Notify us

Notify Flosia within 24 hours and include photographs, in accordance with the terms and conditions of sale.

A question about access, timing or handover?

Tell us which product is concerned and provide your delivery address: our team will help clarify the available options.

Contact Flosia  

View the terms and conditions of sale